Essential Duties and Responsibilities: 

1. Manage important administrative functions, such as assuring that required paperwork is completed and recorded accurately and deliveries are checked in correctly.
2. Assure staff compliance with all pertinent safety regulations and procedures, such as checking that pieces of equipment and utilities (e.g., steam table, grill, heating, lights) are turned on/off and monitoring/observing suspicious customers or other individuals on the premises.
3. Run a smooth and well-organized shift by making sure all necessary food prep work is done and the restaurant is ready to turn over without incident or delay to the next shift.
4. Encourage a pleasant and efficient customer experience by monitoring team member interactions with restaurant patrons, making coffee and tea, placing/checking food orders, changing pans as needed, and keeping the ice supply filled.
5. Ensure that all Open/Close duties are completed, including turning equipment on/off, opening the drive-through window, turning on signs, and making sure everything is prepped for cyclical breakfast/lunch rushes and other busy times.

Other Duties and Responsibilities: 

1. Facilitate the movement of restaurant products by making sure someone is always at the counter to take orders and servers and cashiers are “suggestive selling”; pulling drive-through customers forward; and properly packaging/bagging customers’ orders.
2. Monitor restaurant inventory, stocking the vegetable chest if needed, and ensuring that all necessary items are continuously stocked and available, including juice, straws, tissue, and paper towels and ensuring that food is being kept at the proper temperature and recorded.
3. Pitch in as needed, along with other staff, to maintain the cleanliness and appearance of the restaurant, including changing the trash, opening doors and windows, wiping tables, mopping and sweeping the floors, and turning on the sign.
4. Help to clean restaurant areas – both interior and exterior, including the parking lot and the restaurant restrooms; changing bleach water as needed.

Supervisory/Budgetary Responsibilities: 

1. Supervise all shift team members (e.g., Servers, Cashiers, Cooks), monitor daily assignments and activities, and manage team member discipline (e.g., incident reporting).
2. Escalate staff or restaurant issues to Team Leaders or corporate staff (e.g., Human Resources) as appropriate.
3. Monitor cash handling and all monetary transactions, including deposits, credit card slips, gift cards, voids, and dealing with “overs” and “shorts.”
4. Ensuring that company property such as store keys, safe combinations, alarm codes are kept confidential and not given or lent to anyone without prior authorization from managements.

Physical Demands/Requirements: 

1. Standing for long periods of time.
2. Light-to-moderate cleaning duties in parking lot and restroom areas (e.g., mopping, sweeping).
3. Lifting up to 50pounds (e.g., picking up and changing trash bags).
4. Reaching, bending, or kneeling (e.g., pulling weeds, stocking shelves from boxes).

Work Environment/Conditions: 

Required Education and Experience: 

1.  Previous restaurant experience preferred, but not required.
2.  High school diploma (or equivalent) preferred, but not required.

Required Job Knowledge, Skills, Abilities, and Aptitudes: 

1. Shift Leaders must be dependable, reliable, and completely trustworthy, as they have monetary responsibilities such as placing cash drawers in safes.
2. Shift Leaders must set the example for other team members and be able to work with subordinates in a positive way – delegating tasks to them appropriately and coaching them on policies and procedures necessary for smooth restaurant operation.
3. Shift Leaders must be responsive, professional, and efficient in their interactions with customers, team members, and vendors - including handling and resolving patron or team member complaints and grievances.
4. Shift Leaders must be flexible, adaptable, and able to juggle multiple priorities and demands in high-volume situations.
5. Shift Leaders must consistently display a positive, honest, dedicated, and caring demeanor.
6. Shift Leaders must demonstrate basic math skills (e.g., adding, subtracting, and counting).

Training Requirements: 

1. Shift Leaders will receive on-the-job training from Team Leaders and others.
2. Training will last for a minimum of two (2) weeks, but may last longer.
3. Training will consist of learning how to use the loyalty program, issue receipts and refunds, and answer customer questions.

While the above description provides a general picture of what is required, it is not exhaustive

and it will be necessary for Shift Leaders to perform other duties as assigned.